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Warranty and Returns

Returns Policy and Procedure

This Returns Policy is in addition to any manufacturer's warranty that applies to the goods. 

This Returns Policy is in addition to, and does not affect or limit, a consumer's rights under the Australian Consumer Law. Where any of the goods are faulty (or become faulty through no fault of yours) or are not in accordance with your order, the law provides that they may be returned within a reasonable period of time, at no cost to you.

At HISZONE, we accept returns of goods purchased from our website, that are not of acceptable quality, not fit for purpose or if the product is deemed a major failure.  Refunds can not be given if you have simply changed your mind.

Goods are to be returned via Australia Post eParcel Post Return within 14 days of delivery, in its original packaging (when possible), accompanied by a completed HISZONE Good Return Advice Form and in re-saleable condition.

 Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Where therefore you intend to return any faulty goods, then we strongly recommend that you return those goods in their original packaging (assuming that the original packaging is not damaged).

Where it is not possible to use the original packaging, then please ensure that the goods to be returned are sufficiently packaged and cushioned to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting.

In the event that HISZONE reasonably considers that the goods are damaged during carriage, handling and/or sorting due to insufficient or improper protective packaging by you, then HISZONE shall not be liable for any loss and/or damage to those goods and shall be entitled to reject any goods that do not meet the          criteria stated above. If we have cause to reject any goods, then we shall return those goods to you.

Receipt of any Goods by us or any of our agents and representatives that are returned other than in accordance with the above procedures will not constitute, nor be deemed to constitute, our acceptance of the return of the Goods for credit.